Refund policy
Return, Shipping & Refund Policy
Last Updated: May 2026
At Crisis kit Central, your satisfaction is very important to us. As a global dropshipping store, we work with trusted suppliers to deliver quality products directly to your doorstep. Please review our policy carefully to understand how we handle shipping, returns, and refunds.
1. Shipping Policy
Processing Time
- All orders are processed within 1–3 business days
- Orders are not shipped or delivered on weekends or holidays
Shipping Time
- Estimated delivery time: 7–20 business days
- Delivery times may vary depending on your location and demand
Shipping Fees
- Shipping fees are calculated at checkout (if applicable)
- Occasionally, we offer free shipping promotions
Order Tracking
- Once your order is shipped, you will receive a tracking number via email
- You can track your order directly from our website or courier service
Delays
Please note that delays may occur due to:
- Customs processing
- Courier issues
- High demand periods
Wolex Unique is not responsible for delays beyond our control, but we will always assist in tracking your order.
2. Return Policy
We accept returns within 30 days of delivery under the following conditions:
Eligible Returns
You may request a return or replacement if:
- You received a damaged or defective item
- You received the wrong product
- The item is significantly different from the description
Non-Returnable Items
We do not accept returns for:
- Used or worn items
- Personalized/custom products
- Hygiene-sensitive goods (e.g., underwear)
- Final sale items
Change of Mind
- Returns for change of mind are accepted
- Customer is responsible for return shipping costs
3. Replacement Policy
To ensure faster resolution, we may offer a free replacement instead of requiring a return.
This applies to:
- Damaged items
- Incorrect orders
- Defective products
In many cases, you may not need to return the original item.
4. Refund Policy
Refund Eligibility
Refunds are approved if:
- The item is defective or damaged
- The wrong item was sent
- Your return request meets our policy conditions
Refund Process
- Once approved, refunds are processed within 5–10 business days
- Refunds are issued to your original payment method
Partial Refunds
In some situations, we may offer:
- Partial refunds for minor issues
- Discounts as compensation
5. Order Cancellation
- Orders can be canceled within 24 hours of purchase
- After 24 hours, orders may already be processed and cannot be canceled
6. Lost or Stolen Packages
If your package is marked as delivered but not received:
- Please contact your local courier first
- Then contact us for assistance
We will do our best to help resolve the issue.
7. How to Request a Return or Refund
To initiate a request, please contact us with:
- Your order number
- Clear photos/videos of the issue
- A brief explanation
Contact Email: yvette@crisiskitcentral.com
Our support team will respond within 24–48 hours.
8. Frequently Asked Questions (FAQ)
Q1: How long does shipping take?
Shipping typically takes 7–20 business days, depending on your location.
Q2: Can I track my order?
Yes. A tracking number will be sent to your email once your order is shipped.
Q3: Do I need to return damaged items?
Not always. In many cases, we will send a replacement without requiring a return.
Q4: When will I receive my refund?
Refunds are processed within 5–10 business days after approval.
Q5: Can I cancel my order?
Yes, within 24 hours of placing the order.
Q6: What if I entered the wrong address?
Please contact us immediately. If your order has already shipped, we may not be able to change it.
9. Contact Us
If you have any questions, feel free to reach out:
Email: yvette@crisiskitcentral.com
Response Time: 24–48 hours
Thank you for shopping with Crisis kit Central. Your trust means everything to us, and we are committed to delivering a smooth and reliable shopping experience.