At Crisis Kit Central, our priority is customer satisfaction. We work hard to ensure every order is accurate and shipped in a timely manner. If an issue arises, our return and refund policy is outlined below.

• Returns are accepted within 30 days of purchase if products are in the original, re-sellable condition (as determined by Crisis Kit Central).
   
• All shortages must be reported within 30 days of the order date.
   
• Returns are not accepted for orders shipped outside the continental United States.
   

• If a product is defective, we will replace the defective item(s) at no cost to the customer. Crisis Kit Central will also cover return shipping. Please note: Only the defective item will be replaced, not the entire survival kit.
   
• Customers have 30 days from the purchase date to notify us of defective merchandise. If notified within this timeframe, we will send a replacement free of charge.
   
• If an item is damaged during shipment by UPS, the customer must file a claim directly with UPS. Packages include free insurance up to $100. Additional coverage must be purchased in advance if the order value exceeds this amount.
   

• If an order was placed in error, the product total will be refunded after the items are returned. However, shipping charges and return shipping costs are non-refundable.
   
• Any order canceled before shipping will incur a 3.5% cancellation fee.
   
• If the order has already shipped before cancellation, the standard return policy will apply.
   

• Due to federal health and safety regulations, food and water products cannot be returned or refunded.
  
  

• Returns for any reason other than defective merchandise will incur:
   
  • No refund of shipping charges.
     
  • A restocking fee of up to 20% of the original order total.
     

• Any billing or invoicing discrepancies must be reported to Crisis Kit Central within 30 days of the transaction date.

Our customer service hours by phone (775-593-9922) are Monday - Saturday, 9:00 AM - 5:00 PM (PST). We can also be reached via the email contact form on this website. Thank you for choosing Crisis Kit Central for your emergency and outdoors needs.